Refund Policy

Our 30-Day Happiness Promise

If something isn't right with your book, whether the likeness is off, there's a quality problem, or a print defect, contact us within 30 days of purchase and we'll re-create or reprint it free of charge until you're happy. If we genuinely can't make it right, we'll refund you.

Because each book is personalised and made to order, this guarantee covers quality problems, not change-of-mind after you've downloaded or received your book. If we issue a refund, your licence to use the book ends, we ask that you delete the digital files, and we may disable the download and share links. One remedy per order.

To claim: email hello@mytinytales.studio with your order number and a brief description of the issue. We aim to respond within 1 business day.

Digital Downloads

Because digital downloads are delivered instantly and can't be returned, they are non-refundable for change-of-mind once downloaded. If there's a genuine problem, such as a corrupted PDF, a failed download, or a book clearly different from the pages you approved, we'll fix it, or refund you if we can't. A refund revokes your licence to use the files, which you agree to delete.

Print Orders

Print-and-ship orders are produced on-demand. We cannot accept returns for change-of-mind on personalised physical items. However:

• Damaged in transit — send us a photo within 14 days and we will reprint and reship free of charge. • Significant quality defect (e.g. pages missing, printing error) — we will reprint or refund in full. • Lost in transit — if carrier tracking shows no delivery after 21 days (domestic) or 35 days (international), we will reprint or refund.

Refund Timescales

Approved refunds are issued to the original payment method within 5–10 business days. Stripe processes refunds and timescales may vary by bank.

Contact

Email hello@mytinytales.studio — include your order number for fastest service. Last updated: August 2026.